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Privacy Policy

Please note that this English translation is provided for convenience only. In the event of any dispute, the Spanish version of this document is legally binding.

At Bivinylfiora S.L., we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and the Spanish Data Protection Agency (AEPD).

1. Data Controller

The entity responsible for the processing of your personal data is:
Bivinylfiora S.L.
NIF: B12345678
Address: Calle de San Bernardo, 114, 28015 Madrid, Spain
Email: [email protected]

2. What Data We Collect

We may collect and process the following categories of personal data when you interact with our website or book our services:

  • Identifying Data: Name, surname, DNI/NIE/Passport (for billing purposes).
  • Contact Data: Email address, phone number, postal address.
  • Financial Data: Payment details, billing information (processed securely through our payment gateways).
  • Technical Data: IP address, browser type, cookies (see our Cookie Policy).

3. Purpose of Processing

Your personal data is collected and used for the following purposes:

  • To manage your studio bookings, sessions, and client accounts.
  • To process payments and issue legally required invoices.
  • To communicate with you regarding your projects, revisions, and inquiries (our standard response time is 24 hours).
  • To send you important administrative information and updates about our services.
  • To comply with our legal, accounting, and tax obligations under Spanish law.

4. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this policy. Billing data is kept for the mandatory periods established by Spanish tax law (generally 5 years). Project files and related session communications are archived for 6 months, after which they are securely deleted.

5. Sharing of Data

Your data is not sold or rented to third parties. We may share necessary information with our trusted service providers (e.g., our hosting provider Raiola Networks S.L., or accounting firms) strictly for operational purposes. All such third parties are bound by strict data processing agreements.

6. Your Rights

Under the GDPR, you have the right to access, rectify, or erase your personal data. You also have the right to restrict or object to its processing, and the right to data portability. To exercise these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the AEPD (Agencia Española de Protección de Datos) if you believe your rights have been violated.